Our Service Offerings
Service Offerings for Project Implementation:
Uptime and aftersales service are the core focus areas for the electrification of the future of mobility. While this aspect is not widely discussed, aftersales service remains a critical component of our business strategy. The service segment was the fastest-growing in our portfolio in the last year, and the inclusion of SLAs (Service Level Agreements) as part of our projects has seen a growth trend of 60% Year Over Year (YOY). We are dedicated to further enhancing our service and SLA offerings, whether directly with end users/operators or on behalf of OEMs.
Our offerings include but not limited to :
- Site Audit, Engineering & Design, and Approval: End-to-end solutions for seamless project implementation.
- Turnkey Site Installation Activities: Comprehensive installation services to get your project up and running.
- Local Testing and Adaptations: Ensuring compliance with local regulations and standards.
- Local Authority Certification: Obtaining official certifications for legal compliance.
- SLA Execution and Site Services: Meeting agreed-upon performance targets and providing timely support.
- Project-Based Service Level Agreements (SLAs): Customized SLAs tailored to your project’s needs.
Diving into our Service Offerings for Project Implementation and After-Sales Support Services, we are unwavering in our pursuit of excellence. From on-time project delivery to personalized after-sales support, our commitment to Service Level Agreements and strategic partnerships ensures a seamless, exceptional experience throughout every project lifecycle.
After-Sales Support Services:
Service Offerings: Even if the importance of aftersales support isn’t widely recognized, it remains a core component of our business model. In fact, it was the fastest-growing segment in our portfolio in the last few years, with a 65% YOY growth in projects that included SLAs. Our service team is committed to a same-day response for all cases, and 81% of site dispatches—when needed—are performed within 24 to 48 hours. Branded service, especially where our staff represent the OEM, operator, or dealership, is gaining traction.
- On/Off-Site Corrective Maintenance: Swift and effective resolution of issues to minimize downtime.
- Preventive Maintenance Contracts: Regular maintenance to keep your systems running smoothly.
- End-to-End Service Offering: From OEMs to Operators and car OEMs, our service guarantee includes a response time.
- Trusted service provider for operators with multiple existing reference
- 24/7 Support Email (support@emobility.ae): Constant availability for support.
- Tailored Service Level Agreements (SLAs): Customized SLAs for your specific requirements.
- White-Glove Service: Superior service that includes 24-hour Charger Rip & Replace and site engineering.
